A virtual number, also known as direct inward dialing (DID) or access number, is a telephone number without a directly associated telephone line. Usually these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers, chosen by the client: fixed, mobile or VoIP. A virtual number can work like a gateway between traditional calls (PSTN) and VOIP.
Automatically redirect customers calls to the right agents based on their requirements
Give your business a professional image without burning a hole in your pocket
Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Your employees no longer need to be chained to their desks. Remote working becomes a possibility, too
